African Sky Booking Details

Booking Procedure

Booking a safari or tour with African Sky Safaris & Tours normally follows the five steps below. We have operated since 1998 and are a bonded member of SATSA. You deal directly with the small team that plans your trip and supports you until you leave Southern Africa. Our article on the advantages of booking a private tour explains what that support means in practice.

Step 1 - Official Quotation

If you are interested in one of our services or would like us to send you a custom proposal based on your requirements, please complete the request form on our Contact Us page. We will then send you an official, no-obligation quotation based on your request, normally within one business day of receiving your inquiry.

Step 2 - Acceptance of Quotation

In our correspondence with you, we may suggest numerous proposals until you are happy with the details provided in a specific quotation. You may then e-mail us confirming that you are happy with the quotation and would like to book the services offered.

Step 3 - Reservation Confirmation

African Sky Safaris & Tours will then send you a Reservation Confirmation after we have booked the necessary accommodations and other services. The Reservation Confirmation serves as written proof of the services that you have purchased from African Sky Safaris & Tours. You will not receive any documentation via physical mail.

Along with the Reservation Confirmation, you will receive a secure online payment link to pay the required 20% deposit, which is non-refundable under our Terms & Conditions. Alternatively, you may complete an electronic funds transfer directly to our bank account, with banking details included in the Reservation Confirmation.

Step 4 - Final Payment

The final payment for your safari or tour is required 60 days prior to the starting date. If you book within 60 days of travel, full payment is due on confirmation. African Sky will send a secure online payment link for your convenience. You may also choose to complete an electronic funds transfer to our bank account if preferred.

Step 5 - Arrival

Upon arrival in South Africa, you will be met at the airport by an African Sky Safaris & Tours representative, holding a sign with your name on it. If, for any reason, you do not immediately see your representative, a cell phone number is provided on the Reservation Confirmation which can be used to contact our Operations Manager. The representative will provide you with a file containing the Reservation Confirmation you received via e-mail, as well as all necessary vouchers.

From here onward you are in the care of an experienced guide if you have booked a guided safari or tour. If you have booked a self-drive, the representative will review the itinerary and route with you.

Booking Concerns

These are questions travelers often ask before they book. If yours is not answered here, email us at info@africansky.com and we will reply in detail.

How do I know African Sky Safaris & Tours is a reputable company?

African Sky Safaris & Tours has been in operation since 1998 and a member of the Southern Africa Tourism Services Association (SATSA) since 2002 (membership number 1145). SATSA members must meet its membership requirements and follow its Code of Conduct. Should you require a reference, we can also send you the contact details of clients who have traveled with us in the past, who can bear testimony to the quality of our services.

How is my payment protected?

We accept Visa, Mastercard and American Express, and card payments carry the protection your card issuer gives its cardholders. As a bonded SATSA member, African Sky is also covered by the SATSA bonding scheme, which gives limited protection of clients’ advance payments if a member is involuntarily liquidated. That cover is capped and shared among affected clients, so it is no substitute for travel insurance.

Should I not rather book through an agent in my own country?

African Sky Safaris & Tours is not a travel agent. We plan and operate our own private tours, and on every booking you deal directly with the team that makes your reservations and coordinates every supplier involved, from guides and transport to lodges and regional flights. We are based in South Africa and have, over the years, acquired extensive knowledge of Southern Africa. In most cases, we will be able to provide better advice to potential travelers than some agents who have never even been to our subcontinent.